CANCELLATION & LATE POLICY

We understand that life happens. These policies help us hold time fairly for every guest and make sure our technicians are compensated when a reserved appointment cannot be used. Fees collected under this policy go, in part, to the service provider who lost that time. They are not meant to be punitive.

Cancellations and rescheduling
We require 24 hours’ notice to cancel or reschedule.

• Cancel or reschedule with less than 24 hours’ notice: 50% of the reserved service will be added to your next appointment (or charged to the card on file).

• Cancel or reschedule with less than 12 hours’ notice: a $25 late-cancellation fee applies.

• A no-show (no notice and no arrival) will be charged 100% of the reserved service.

Lateness
We’ll hold your spot for up to 15 minutes. After that, we’ll assess whether your service can still be completed without affecting the rest of the day’s schedule.

Arriving late may shorten your service or mean we cannot complete everything you booked. If we cannot perform part of the reserved service because of a late arrival, 50% of the unused portion may be charged.